Page 12 - Emerging a Leader, One Step at a Time

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Representative
Training
Supervisors
Emerging a Leader, One Step at a Time
© by Terri Bianco
SESSION #1: COMMUNICATION
KEY
POINTS
:
develop cohort group; discover
learning, working and communication styles;
review and practice basic and nuanced
communication skills (verbal, non-verbal, writing);
critical questioning and interviewing skills.
Homework
Celebration!
SESSION #2: THE ROLE OF SUPERVISOR
Debrief Session #1
KEY
POINTS
:
understand and practice skills for
the roles of supervisor, manager, mentor, and
coach; introduction to generations; managing
diversity; communicating across cultures and
generations; presentation skills.
Homework
Celebration!
SESSION #3: SUPERVISING EMPLOYEES
Debrief Session #2
KEY
POINTS
:
discovering strengths; essentials
of problem solving, conflict resolution, effective
discipline skills; delegation and empowerment
of employees; managing crucial conversations;
leadership survey distributed.
Homework
Celebration!